Managing Constituencies Effectively Customer Focus | Political Savvy | Negotiating | Managing Diversity | Organizational Agility
An individual with strength in this cluster deals well with competing interests. He makes clear the organization's fundamental need to serve its customers. He clearly understands who those customers are and what they want. Seeking common ground among various stakeholders, he finds situations where each party comes away satisfied. He interacts frequently and comfortably with people who have varied past experiences as well as varied current priorities. He enjoys working within organizations since he can quickly see how to get things done. He understands the reasons behind key policies but will seek exceptions when necessary. He capitalizes on his network of connections – he knows who to talk to and how to talk to them in order to move toward the organization's goals. | 